The lobby of the Bellagio Hotel was spotless and as I waited in line I had a gentleman offer a bottle of water as well as, an apology for the wait. The desk staff at this hotel was friendly and courteous (the back drop behind the desk staff was colorful and staged well keeping me busy trying to uncover all the details). The walk to the room was long and took me on a track through the gaming area, but after an elevator ride and a football field of carpet I arrived at my door.
The hotel room was clean, spotless with a welcome note placed on the bed and a welcome basket from the hotel manager. It was spotless and well maintained with a slight smell of new carpet. The guest directory was enormous and I made good use of the afterhours In-Room Dinning uncovering delectable dishes that were a bit overpriced and under portioned. The mini fridge was well stocked also. The color scheme of the room was light yet felt warm and my I-phone felt at home in the docking clock. If you have that special someone with you and your looking to impress I recommend the “Cypress Suite” this hotel room is large, offering over 1,500 square-feet of space in an arc shape. The oversized windows make for excellent views and unique design will not leaving you wanting.
That evening I went to the front to watch the fountain. It was breathtaking; the music, the light, the choreographed bursts of water. It is unreal that this takes place in a desert. Next time I see this show I will have my wife with me…it’s romantic and should be shared with someone you love. Another play on water is “O” by Cirque du Soleil® – “You cannot move water, water moves you.” This is a great show and any seat is a good seat.
The only drawback keeping this hotel off of our “Best of the Best” list is it has no service recovery when you experience something less than great. Two trips ago I stayed at the Bellagio and my key stopped working. I called from the curtsey phone which was located in the elevator lobby about 100 yards from my room to tell them and was told ”you need to come down and have us remake your key” even though I told them the lock offered no lights (battery was dead) I was told come on down (keep in mind I had a sprained ankle). So, I made the trip down and walked all the way back to my room for it to still not work…so I walked back to the courtesy phone and called again and was told we will send someone from security right up even with me telling them that the batteries in the door was dead they insisted security was on its way. Security arrived in about 15 min and guess what, their pass key did not work, the door lock would not respond, so they then called someone in engineering. All said and done it took me an hour and 20 min. to get in my room and I was late for a banquet that I was receiving an award for outstanding service for a hotel I was running in Memphis, kind of ironic. I called later that night to share my story with the night MOD who stated “we do have to follow protocol”, needless to say, that call did not end well for him.
Hotel Opinion Score
Room – 5 (Like New and Beautiful)
Amenities – 5
Service – 3 (Smiles Every Where / Anticipated Our Needs / But Not Even An Apology If Something Goes Wrong )
Food and Beverage -4
Attention to Detail -5 (Spotless)
Average Hotel-Opinion Score 4
(Scale 1=Poor 2 = Hit & Miss 3= Good 4 =Better 5=Best)